We will only spend a maximum of 2 HOURS per incident on student PCs.

• The student acknowledges that s/he has backed up any and all data before relinquishing the laptop to the desktop support specialist.
  
  
• The student hereby assumes all risk of loss from any and all causes or in any way related to or resulting from the repair or service by the ELS desktop support specialist.
  
  
• The student must be currently enrolled and the owner of the laptop for repair.
  
  
• Upon request, the student must provide any relevant and official recovery or operating system discs for reinstallation.
  
  
• Any antivirus software other than the University-provided Symantec Endpoint Protection may be removed.  Symantec Endpoint Protection may be installed and updated.
  
  
• Any p2p/file-sharing/torrenting software, (i.e. Limewire, Vuze, uTorrent) will immediately be removed as it poses a high security risk.
  
  
• Any third-party firewall application will be uninstalled and Windows Firewall service will be utilized.
  
  
• A suite of anti-spyware/malware and maintenance software may be installed, including: Malwarebytes Anti-Malware and CCleaner.